CALVERT HEALTH-VP of Operations

THE OPPORTUNITY

CalvertHealth is seeking a progressive leader for the role of Vice President of Operations.   The ideal candidate will be a strategic, visible & customer centric leader that can drive operational & fiscal excellence, professional practices and quality initiatives for specific hospital-based services.  With responsibility for a budget of $32M, this operational leader will lead a team of 255 FTEs and 9 Director reports for the departments of radiology, laboratory, cardiopulmonary services, pharmacy, physical rehabilitation, plant operations, housekeeping, food/nutrition and security.   This position will report to the Executive Vice President and Chief Operating Officer.

As a member of senior leadership, this results-oriented individual will have a passion for quality and improving the patient experience both directly and indirectly thru the vital departments he/she serves.  Leading a diverse workforce, this approachable leader will have the ability to move teams & individuals through systems and processes that support performance, recognize achievement and engage employees while creating a culture of accountability, transparency & safety. Specific experience leading one or more support service(s) is required, while a track record of effective leadership is essential.

Ideally located in Prince Frederick, Maryland, this bayside community offers the best of rural living with easy access to the Nation’s Capital. Surround by water, Calvert offers the tranquility of the Chesapeake Bay while at the same time is within 40 minutes of Washington, DC.

 

CLIENT

CalvertHealth is a private, not-for-profit, community-owned healthcare system. Founded in 1919, CH has been taking care of Southern Maryland families for almost 100 years.

The history of CalvertHealth began in a two-story, frame building in 1919. Over time, as the county grew, so did the hospital – upgrading technology, improving facilities and expanding services. From these humble beginnings, it has been transformed into a top regional healthcare provider, widely respected as a leader of innovative medicine.

Today, the health system includes the medical center in Prince Frederick along with an employed physician network, a diagnostic imaging center, urgent care facilities throughout the county, and more.   It is one of the largest employers in Calvert County with close to 1,300 employees. Calvert Health is accredited by The Joint Commission and is licensed by the Maryland Department of Health and Mental Hygiene.  It is certified for Medicare and Medicaid.

A lot has changed since CalvertHealth first opened its doors. There were less than 11,000 people living in the county, now more than 91,000 call Calvert County their home. Growth is expected to continue.  Notably a total of 179 patients were cared for at the hospital in 1920 compared to the fact that Calvert now serves approximately 420 patients/day every day.
There have been other changes, too. The medical staff has grown to almost 350 providers, offering more than 45 specialties. Their outstanding care is enhanced by clinical alliances with metropolitan medical centers that bring the region’s top experts to treat local residents close to home.

More recent advances, like the state-of-the art diagnostic imaging and integrated information system completed in 2016, make it possible to provide even better care. In the fall of 2016, the Mobile Health Center took its first trip – traveling to underserved areas of the county – to bring local residents essential primary care and preventive services. Additionally, CalvertHealth is currently under construction adding a three-story patient tower that will house private medical surgical beds and an 18-bed outpatient observation unit.  Construction began in summer 2017.

The services and direction of CalvertHealth are best said by the President and CEO, Dean Teague:

“Today, we encompass a lot more than the four walls of the hospital. We are a part of a coordinated, integrated system of care under one name, CalvertHealth. Our new branding initiatives dovetail perfectly with our private room expansion. Both efforts signify our commitment to this community: unifying our health system and continuing to grow so we can build a healthier tomorrow for Calvert County.”

 

CANDIDATE QUALIFICATIONS

  • Advanced degree in Hospital or Healthcare Administration, Public or Business Administration or related healthcare area preferred
  • A minimum of three (3) to five (5) years progressive leadership experience in a hospital/healthcare setting
  • Past fiscal responsibility for $32M and at least 255FTE with experience managing resourced in a cost effective & efficient manner
  • Experience in financial management & productivity measurements with an emphasis on quantitative and analytical analysis
  • Demonstrated track record successfully leading patient safety, quality and clinical improvement initiatives
  • Embraces & champions technology
  • Strong business acumen
  • Understand hospital operations, health care finance, cost management and healthcare delivery across the continuum of care
  • Understanding of regulatory environment, both from a Federal, State & Joint Commission perspective
  • Superior oral and written communication skills with diverse audiences: to include physicians, administrators, clinicians, employees, patients, business and community leaders
  • Team building experience with a multi-disciplinary workforce
  • Ability to develop and implement consistent systems and processes for carrying out departmental functions.
  • Strong collaborative skills with ability to build effective working relationships within and across departments and will all levels of staff

 

CANDIDATE CHARACTERISTICS

  • PATIENT centric, fiscally responsible and passionate about employee engagement
  • A high level of comfort, interest and capability working in a community-based environment committed to superior customer service.
  • Holds people accountable, can make tough decisions and is able to have the difficult conversations
  • Boots on the ground, visible leader who is a strong communicator. A coach, a mentor who is approachable and empowering
  • Flexible and adaptable and able to sell & champion change
  • Results oriented with a bias for action. Strong execution skills
  • Able to manage multiple & competing priorities.
  • Empowering of others, collaborative, decisive and   A True Team  builder

 

EDUCATION/CREDENTIALS

Educational requirements include an advanced degree in hospital or health administration, health care management, MBA, MPH, MHS or related degree is desired.

Must maintain hospital competencies, mandatory learning and any clinical certifications required in accordance with policies and/or any other department requirement

 

IMMEDIATE PRIORITIES

  1. Begin to build relationships and become a trusted member of the Leadership Team
  2. Establish self as visible, approachable and empowering leader
  3. Comprehensively assess current department performance  
  4. If unfamiliar, learn and understand the Maryland regulatory and reimbursement systems
  5. Identify opportunities for process improvements and cost savings.
  6. Leverage historical knowledge and expertise from retiring Vice President Quality who lead several departments within this new role.

 

PRINCIPLE DUTIES AND RESPONIBILITIES

  • Coordinates and assists in strategic and operational planning for areas of responsibility
  • Accountable for the operational successes of each department.
  • Participates in the development and implementation of long-range plans, goals, and objectives for the organization around service lines.
  • Develops and implements policies and procedures that guide and support the provision of services while maintaining compliance with pertinent laws and regulations.
  • Assures the hiring of competent staff, provides for proper orientation, relevant continuing education, and competency validation of staff, setting clear performance expectations and customer service standards.
  • Provides leadership in process improvement. Implements and maintains the quality management system. Establishes and assures maintenance of quality and efficiency standards.
  • Demonstrates advanced abilities in accounting management, including financial reporting and analysis as well as operational and capital planning. This includes the development and responsibility for the department budgets and the development of business plan for future growth.
  • Attends necessary educational opportunities to keep abreast of industry and health care trends.
  • Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control.
  • Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals.
  • Monitors and ensure all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals
  • Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient and accurate.
  • Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Value Improvement Practice concepts and tools.
  • Supports the vision, mission and values of the organization in all respects.
  • Conducts all activities with the highest standards of professionalism and confidentiality.
  • Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
  • Fosters positive public and employee relations through actions and attitude.
  • May perform additional duties of similar complexity within the organization, as required or assigned.

 

COMPENSATION

A market competitive and attractive compensation package will be offered.  Comprehensive benefits are provided.

 

NON-DISCRIMINATION

Our client and Buffkin/Baker firmly support the principle and philosophy of equal opportunity for all individuals, regardless of age, race, gender, creed, national origin, disability, veteran status of any other protected category pursuant to applicable federal, state or local law.

CONTACT

Brenda Doherty

Brenda@BuffkinBaker.com

 

 


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