CareFinders – Vice President of M&A Integration

ABOUT 

CareFinders Total Care is the largest non-skilled home care agency in New Jersey offering state-of-the-art personal care services. With 18 offices in NJ, CareFinders is now expanding into the Connecticut market with 2 sites serving Fairfield and New Haven counties.   CareFinders serves over 8000 clients with a workforce of over 6000+ certified home health aides and nurses.  CareFinders core business is non-skilled home health care services, in addition, it provides Medicaid and private duty skilled nursing services and staffing services for hospice providers, and other healthcare providers, and select school-based services and other community-based programs.

With an eye on scalability, driven by aggressive growth through acquisitions and a vision of transforming the home care industry, CareFinders was purchased in 2014 by two M&A attorneys and consisted of 4 offices and $36M in annual revenue at the time.  CareFinders has completed 17 acquisitions over 4 years, with one transforming acquisition of “Loving Care/Secura” which occurred in the fall of 2016 and doubled the company size overnight.  Today, 4 years later, this privately held company has 20 offices with over $115M in annual revenue and a workforce of over 8000.

CareFinders recognizes its most important assets are human capital and has worked to develop and sustain a total culture of care for employees, as well as clients.   As growth continues, revenues grow and leadership changes, preservation of this people-centric culture is vital to the organization now and in the future.

STATS

  • Founded 1995
  • Purchased Care Finders Inc. in May 2014
  • Completed 17 acquisitions in 4 years
  • 6000+ Certified Home Health Aides
  • 180 RNs and LPNs
  • 20 Offices-18 in NJ, 2 in CT
  • 200 Administrative staff
  • Largest non-skilled home care agency in NJ
  • carefinders.org

THE POSITION

The Vice President of M&A Integration will be responsible for leading and executing the CareFinders integration strategy to ensure a smooth transition of newly acquired entities.  This role is the principal, day-to-day leader and manager responsible for coordinating, planning, problem solving and implementing all requirements to achieve integration and business results. This role will be responsible for ensuring all project success factors are in place, tracked and maintained in order to enable delivery of the integration and deliver the planned value of the transaction to CFTC. The Vice President of M&A Integration requires proficiency in understanding the CareFinders business operations and will report to Co-Chairman.

REQUIREMENTS

  • Advisory experience from a top-tier strategy firm, leading specialist, niche advisory firm, or Big-4 consultancy
  • Specific experience designing and supervising the execution of internally focused and externally focused change/communications strategy
  • Demonstrated track record working with business leaders as well as private equity deal teams
  • Excellent fact-gathering and analytical skills, including business process mapping and quantitative analysis
  • Able to present clear and concise information to all levels of the organization including senior leadership
  • Strong interpersonal skills, with the ability to develop relationships across all levels with both internal and external parties
  • Must be able to provide guidance to resources not owned by Corp Development
  • Project management and process improvement skills including Lean and/or Agile
  • Good understanding of CFTC business processes & systems
  • Strong written and verbal communications skills
  • MBA preferred; BS in Business/Finance/Accounting or related field required

DUTIES & RESPONSIBILITIES

  • Manage the quality of deliverables and effectively manage the day-to-day relationships to ensure exceptional performance, including with sellers throughout the deal process that plan to stay with CFTC post-closing
  • Through diplomacy and persuasiveness secure participation from business leaders and sellers in integration activities
  • Provide analytical leadership and develop systematic work processes, measurement tools and monitoring systems to guide post-integration efforts and for determining effectiveness and success of the post-integration process
  • Lead pre-acquisition due diligence review for cross functional teams focused on the following key areas: Business systems, IT Infrastructure; Synergy Analysis and Organizational / Personnel assessment, and Growth Opportunities
  • Assess deal rationale and projected synergies based on due diligence reviews and make recommendations to executive team
  • Identify strategic fit and potential integration challenges during early due diligence screening and promptly apprise the executive team
  • Confirm potential integration issues and identify recommended strategies and action plans to mitigate risks
  • Partner with executive team (Founders, CEO, COO, CFO) to identify the optimal CareFinders integration strategy for individual entities; link due diligence findings to integration strategy
  • Lead a team of dedicated cross functional integration resources, as well as third party advisors, to efficiently and effectively transition acquired companies into CFTC and achieve operational and financial objectives for the acquisition
  • Support and collaborate with cross functional integration team(s) in recommending, organizing, planning and managing projects and/or programs to effectively integrate business operations and achieve results for post acquisitions, with respect to all cross functional areas: Finance, Operations, HR, IT, Sales & Marketing, Legal & Compliance, and Clinical
  • Acquire a fundamental understanding of the customer service and marketing roles and the relationship of their duties and processes to CFTC processes
  • Develop Day-1 to 100-day integration plan – driving performance improvement in key areas such as back office synergies; BI / reporting integration; referral and patient management; employee onboarding activities, training, communication
  • Execute and track progress on Day-1 to 100-day plan against initial objectives, adjusting strategies or personnel as required
  • In conjunction with CFTC resources and representatives from newly acquired entity, plan for, analyze and execute the integration of all operational processes, products and transaction systems and products
  • Confirm actual integration issues promptly and identify strategies and action plans to mitigate risks
  • Provide on-going education, problem resolution and relationship strengthening on a recurring basis to all Branch Offices within the first 100 days of integration
  • Conduct & complete acquisition assessment and handover to operations post 100-day closing
  • Develop and maintain repeatable, scalable, acquisition processes and tools, including a governance structure
  • Lead post-mortem acquisition reviews for continuous improvement
  • Perform formal review on closed deals, from three months to five plus years
  • Support the development of partnerships with third party advisors
  • Develop internal M&A capabilities; M&A capability assessment and benchmarking

NON-DISCRIMINATION

Our client and Buffkin / Baker firmly support the principle and philosophy of equal opportunity for all individuals, regardless of age, race, gender, sexual orientation, creed, national origin, disability, veteran status of any other protected category pursuant to applicable federal, state or local law.

CONTACT

Buffkin / Baker

10 Cadillac Drive, Suite 190

Nashville, TN 37027

www.buffkinbaker.com

Craig Buffkin, Managing Partner

Office: (615) 988-2580

Cell: (615) 417-4383

Email: craig@buffkinbaker.com

Jen Bradley, Associate Partner

Office: (615) 988-2583

Cell: (615) 478-9919

Email: jen@buffkinbaker.com

 

 


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