Naylor Association Solutions – Chief Human Resources Officer


Naylor, LLC is the provider of print and online media and event management solutions exclusively serving the association marketplace. Naylor provides customized association marketing communications, including magazines, member directories, online buyers’ guides, eNewsletters, digital magazines, show guides and event marketing and promotion materials. Naylor provides specialized turnkey services that build image and drive non-dues revenue for associations in the United States and Canada and serves more than 500 associations in 85 industries.

From a solid foundation of hardworking people committed to excellence, honesty, and integrity, Naylor has delivered exceptional customer service to help associations grow and flourish for nearly 50 years. Designed to maximize member engagement and revenue generation – Naylor’s solutions are customized to meet the unique needs of each client. Each independent solution is best-in-class — working together, they offer their association clients an unbeatable solution. Associations and Naylor are stronger together — they help identify connections, opportunities, and seamless integrations that help them truly achieve more.


The Head of Human Resources will be a partner to the CEO and executive team in proactively driving the business and people strategies for the company.  This role will guide the development of best practice HR strategies that will attract, develop and retain the breadth and depth of talent needed to enable the company to execute the strategic plan.  The position will have accountability for the strategy behind HR management with a strong focus on talent acquisition, retention, talent management strategies.  The Head of HR will also hold the responsibility for organizational development, training and leadership development, performance management, diversity, and employee relations. In addition, this role will work closely with the CFO/COO to build the strategy around compensation and benefits as it relates to talent acquisition/retention. This position will develop strategies to leverage technology and outsourcing to gain efficiency and effectiveness for HR as a service to the organization. This individual will build the organization creating a proactive, strategic resource working in partnership with the departments to create the culture and best practices needed to drive business goals. This position reports to the CEO and is a member of the executive team for the company.


  • Prior executive leadership experience as a COO or operating executive in a high growth division
  • Proven experience in leading a company or division through explosive revenue growth from $50M to $100M
  • Minimum 15 years of relevant, multi-channel marketing services or fulfillment related experience with at least 7 years in executive leadership; foundational roles in operations
  • Prior experience developing and driving a strategic plan through an organization of 200+
  • Track record of successfully working for and with a board of directors, including preparing and presenting board documents, cadence of communication and a reputation for transparency
  • Experience with an inside/customer service business model
  • Metrics-based and results-driven management style
  • Experience operating in institutionally-backed company
  • Deep background in m/a integration from an operational perspective
  • Superb written and verbal communications skills, technology skills and the presence to take over a room


  • Responsible for driving growth, profitability and operational efficiency. COO will play an active role in building client relationships so that company is seen as a subject matter expert with deep domain knowledge in its services and vertical specialties
  • Establish operational KPIs for all operations
  • Responsible for retooling the customer service organization from onboarding to servicing
  • Responsible for the supply chain of all hardware
  • Build a high performing executive team through both internal development and attracting/retaining external talent
  • Responsible for preparing board reporting documents and keeping a cadence of communication between board meetings
  • Monitor overall performance against strategic priorities and annual strategic, operating and financial targets
  • Build a shared vision and inspire the team to follow that vision
  • Holding self and others accountable for results
  • Fostering an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the company


Our client and Buffkin / Baker firmly support the principle and philosophy of equal opportunity for all individuals, regardless of age, race, gender, sexual orientation, creed, national origin, disability, veteran status of any other protected category pursuant to applicable federal, state or local law.


Buffkin / Baker
10 Cadillac Drive, Suite 190
Nashville, TN 37027

Craig Buffkin, Managing Partner
Office: (615) 988-2580
Cell: (615) 417-4383

Raj Das, Partner, Head of Digital
Office: (929) 436-0920
Cell: (917) 279-7960

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